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This page sets out the legal framework that governs your use of 55cm. Everything here — account access, transaction records, support routes, and your rights — depends on your local law and eligible region in Bangladesh.
Access to 55cm is subject to the laws and regulations of your local jurisdiction. We do not make any representation that the services available on this site are lawful in every region. Before you open an account or make a deposit via bKash or Bank Transfer, you are responsible for confirming that your use of the platform is permitted under the laws that apply to you in Bangladesh or wherever you are located. If local law restricts or prohibits online account activity of this nature, you should not proceed. We apply jurisdiction-dependent terms to all account activity: this means the rules governing what you can do, how you can transact, and what records we retain may differ based on where you are accessing from. Payment context — including bKash and Bank Transfer transactions — is logged against your account and subject to the same legal framework. Any dispute arising from your use of this site will be handled through the support and escalation routes shown in your account area. We do not waive any applicable local law by making this platform available, and we do not imply that any service described here is available in all regions.
This policy applies to your direct use of the 55cm platform. It covers four distinct areas: how you access your account, how transactions are handled, what site content is governed by our terms, and what falls outside our direct responsibility.
Account creation, login, session activity and any changes to your profile details are governed by these terms. Your access rights depend on your local law and the eligible regions we serve. We do not extend access where local law prohibits it.
Deposits and withdrawals made through bKash or Bank Transfer fall within this policy's scope. Transaction records are retained in your account wallet history. How long those records are kept is governed by our data retention approach, outlined in the Trust section below.
All content published on 55cm — game descriptions, policy pages, account instructions and support copy — is owned or us. You may not reproduce or redistribute it without written permission. Accuracy of content is maintained on a best-efforts basis.
External services linked from or integrated into this platform — including payment processors and game studios — operate under their own terms. We are not liable for those third-party terms, and this policy does not extend to cover their practices or decisions.
You have clear routes available to you when you need to review, correct or question anything related to your 55cm account. Start by opening your account settings — your transaction history, wallet records and profile details are all visible there without needing to contact support. If something looks wrong, the correction path is straightforward: edit your profile fields directly or raise the issue through the support route described below. For questions about what data we hold or how we use it, you can submit a written request through the contact methods listed in the support section. We will acknowledge the request and respond through the same channel. Your right to question how your account is managed does not expire, but we ask that requests are specific — tell us which record, transaction or detail you are asking about so we can respond accurately. For bKash or Bank Transfer transaction queries, include the date and reference number from your wallet history to speed up the review.
Open your account wallet to view the full transaction history for bKash and Bank Transfer activity. Each entry shows date, amount and status. No additional verification step is needed to access your own records.
Profile fields — name, contact details, linked payment method — can be updated directly in account settings. If a field is locked, raise a correction request through support with the specific detail you need changed.
Submit policy questions through the contact routes shown in the support section below. State clearly which part of these terms you are asking about. We respond through the same channel you use to reach us.
For anything not resolved through self-service account settings, the support routes below are the correct path. There is no secondary escalation process — the listed channels are the ones we actively monitor.
Three contact routes are available for policy and account queries on 55cm. Use the one that suits the nature of your question. All channels are monitored; response times are not guaranteed but we aim to address policy matters as a priority over general account queries.
Open the chat icon from any page on 55cm to reach the support team directly. Use this route for account access questions, transaction record queries or anything you need clarified quickly about these legal terms.
Send a written query to the support email address shown in your signed-in account area. Email is the preferred route for formal policy questions, data requests or any written correspondence you need to keep a record of.
The Help Centre, accessible from the footer of every page, contains published answers to common policy and account questions. Check there first — many rights and process questions are answered without needing to contact the team.
We handle your account data and site activity records with care. How we collect, store and apply data is governed by the practices described here and in the full privacy notice linked from your account area.
We use cookies to keep your session active, remember your preferences and measure how the site performs. You can manage cookie settings from the notice shown on your first visit or through your browser settings at any time. Declining non-essential cookies does not affect your account access.
Your account credentials are stored using standard encryption practices. We do not share your login details with third parties. If you notice unexpected activity on your account, contact us immediately through the live chat or email route above.
Transaction records — including bKash and Bank Transfer history — are retained for as long as required by applicable law and our internal policy. You can request a summary of what we hold at any point by contacting support through the email route.
To request a correction to the data we hold about you, or to ask us to remove records where we have no legal obligation to retain them, submit your request in writing through the email support route. Include your account reference and the specific data you are asking about.
These are the questions we hear most often about 55cm's legal terms, account rules and your rights as someone using the platform from Bangladesh.
Access to 55cm depends on your local law and the eligible regions we currently serve. Before opening an account or depositing, you should confirm that using a platform of this kind is permitted under the laws that apply to you. We do not represent that the service is lawful in every location.
We hold the details you provided when opening your account, your session activity records, and your transaction history — including any bKash or Bank Transfer deposits and withdrawals. You can view your transaction records directly in your account wallet without contacting support.
Most profile fields can be edited directly in your account settings. If a field appears locked or cannot be changed from your end, send a correction request through the email support route shown in your signed-in account area. State which specific detail needs updating.
Certain records are retained after account closure where local law or our policy requires it. This typically includes transaction records from bKash and Bank Transfer activity. You can request a summary of what we retain by contacting us in writing through the email support channel.
Submit your question through the email support route listed in your account area. Written queries about policy terms, data handling or your rights under this framework are treated as priority correspondence. Keep a copy of your submission for your records — we respond through the same channel.
Yes. All transactions processed through bKash and Bank Transfer are covered by this policy framework. Records of those transactions are logged in your account wallet and retained in line with our data retention approach. Any dispute about a specific transaction can be raised through live chat or email support.