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If you cannot get into your account, the password reset route is available directly from the login page — no need to contact support first. Follow the steps shown on-screen, and your account wallet, betting history, and bKash-linked details stay exactly as you left them.
The password reset on 55cm starts at the login screen. Select the forgotten-password link, enter the email address registered to your account, and a reset message is sent to that address.
The reset flow is built for quick completion on a mobile browser. Each step is clearly labelled on screen, and no account data is altered until you confirm the new password at the final step.
On the login page, select the forgotten-password option beneath the sign-in fields. This opens the reset entry form. You do not need to call support or submit a separate request — the link is visible from the login screen on any device or browser.
Enter the exact email address you used when registering. The system matches it against your account record. If the address does not match, no reset message is sent, so double-check for typos before submitting. One submission is enough — avoid sending multiple requests.
A reset link arrives at your registered address. The link is active for a limited window, so open and complete it without delay. If it does not appear in your inbox within a few minutes, check your spam or junk folder before requesting another.
Follow the link to the secure password page, enter your new credential twice to confirm, then save. Your account unlocks immediately. Your bKash-linked wallet balance, Bank Transfer records, and account history remain unchanged after this step.
A password reset only changes your login credential. Everything else connected to your account — wallet balance, transaction history, saved payment routes — remains exactly as it was. The table below covers the key account areas and what you can expect after completing the reset process on any supported device.
Your wallet balance is stored against your account, not your password. After a successful reset, the balance shown on your account home page is unchanged. This applies whether your last deposit came through bKash or Bank Transfer.
All deposit and withdrawal records remain visible in your account transaction log after a password change. The history is tied to your account ID, not your login credential. Open the account section once signed in to review the full record.
bKash and Bank Transfer details saved to your account are not cleared by a password reset. You can verify these are still accurate in the payment section of your account settings after signing back in with your new credential.
The reset flow works on mobile browsers and desktop without a dedicated app. Once the new password is saved, sign in from any supported device. If a browser has saved your old password, update the stored credential to avoid automatic sign-in failures.
Most password issues resolve through the self-service reset flow without any need to contact support. However, if the email address on your account is no longer accessible, or if the reset link does not work after
Live chat is available from the support section of the site. Open a chat session and describe the specific step where the reset process stopped working. Share your registered email address in the chat so the agent can locate your account record without delay.
If you prefer written communication, email support is available through the address listed on the Contact page. Include your registered email, the device you are using, and a description of the issue. The support team responds to account access queries through this route.
The account help section lists answers to common access problems, including steps for email address changes and reactivating a locked account. Check this section first — many password and login questions are covered there without needing a direct support interaction.
Account security around password management is handled through verified email confirmation, time-limited reset links, and a process that does not expose your current credential at any point. The reset flow requires access to your registered email, which adds a layer of identity confirmation.
The reset process requires access to your registered email address. This confirms identity before any credential change is permitted. No new password is set without completing the email step, which keeps your account protected from unauthorised changes even if someone knows your username.
Reset links sent to your email are active for a limited period only. This reduces the window in which a reset link could be misused. If your link expires before you complete the process, you can request a fresh one from the login page without contacting support.
A password change does not alter your bKash-linked details, Bank Transfer records, or wallet balance. These are stored separately from your login credential. After resetting, open the payment section to verify your saved details are as expected before placing any activity.
Support contact details — live chat and email — are published on the Contact page. Hours and channel availability are shown there rather than stated here, so the information you read is always current. Check the Contact page directly for the most accurate support details.
The following terms come up regularly when dealing with account access, password resets, and email verification on platforms like 55cm. Each definition is kept short and plain so you know exactly what the term means before you encounter it in the reset process.
A password reset link is a one-time URL sent to your registered email. Clicking it opens a secure page where you can set a new login credential. The link expires after a set period and cannot be reused once the reset is complete.
Your registered email address is the one you provided when creating your account. It is used to verify identity during a password reset. If this address is no longer accessible, you need to contact support to update it before a reset can proceed.
Account verification here means confirming that the person requesting a password reset has access to the registered email. It is a step that prevents unauthorised credential changes by requiring proof of email ownership before a new password is accepted.
A session expiry message means your login session timed out due to inactivity. It does not mean your password has changed. Simply sign in again with your current credential. If sign-in fails after a session expiry, the forgotten-password route resolves it.
Two-step confirmation means entering your new password twice on the reset page to make sure both entries match exactly. This prevents saving a mistyped credential. The account only updates after both entries are identical and the save action is completed.
KYC stands for Know Your Customer. It refers to the identity checks an operator runs on accounts. A password reset does not trigger KYC, but adding or changing payment details like bKash or Bank Transfer records may require verification steps per the account policy.
These questions cover the situations that come up most often when account holders on 55cm need to reset or recover their password. If your question is not listed here, the live chat and email support routes on the Contact page are available for direct assistance.
First, check your spam or junk folder, as automated emails sometimes route there. If nothing arrives after a few minutes, confirm you entered the correct registered email address and submit the request again.
Yes. The password reset flow on 55cm works on mobile browsers without requiring an app download. Open the login page, select the forgotten-password link, and follow the steps shown on screen.
No. A password reset only changes your login credential. Your bKash deposit details, Bank Transfer records, wallet balance, and transaction history are not altered.
Reset links are active for a limited time. If yours has expired, return to the login page, select the forgotten-password option again, and request a fresh link.
The self-service reset requires access to your registered email, so this situation needs direct support involvement. Contact the support team via live chat or email, as listed on the Contact page.
Use a combination of uppercase and lowercase letters, numbers, and at least one special character. Avoid using the same password across multiple sites or services.