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These terms set out the rules that apply when you open and use a 55cm account. Access and eligibility depend on your local law and the region you are in — read this page before you place any transaction or wager.
By creating a 55cm account, you accept that the terms on this page form a binding agreement between you and 55cm. These terms apply to every part of your account activity — browsing the lobby, placing bets, requesting withdrawals and using any payment route we support. Where your account uses bKash or Bank Transfer, the conditions attached to those payment rails also form part of your obligations as an account holder. We may update these terms. When we do, we publish the revised version on this page and, where practical, notify you through your registered contact. Continued use of the account after a published update means you have accepted the change. If you disagree with any revision, you should stop using the account and contact support to close it. Access to 55cm products is subject to your local law and the eligible regions defined in our policy. We do not guarantee access in every jurisdiction. If you are uncertain about whether use is permitted where you are, review local regulations before proceeding. Nothing in these terms overrides applicable law in your jurisdiction.
These terms apply specifically to your 55cm account and the services directly operated by us. Four distinct areas define what falls inside or outside this policy.
All rules around creating, verifying and maintaining your 55cm account fall inside this policy. This includes login credentials, account suspension, closure requests and any changes to your registered contact details. Third-party identity checks are governed by our separate verification notice.
Deposits and withdrawals made through payment routes we support — currently bKash and Bank Transfer — are covered by these terms. The transaction limits, processing steps and wallet verification requirements shown in your account settings at the time of the transaction apply.
Game content, odds displays, promotional notices and published policy pages on the 55cm platform are subject to these terms. Content is made available by the studios and services we configure. We can update, withdraw or restrict content at any time without prior notice.
Services operated by third parties — including payment processors, game studios and external data providers — are not governed by these terms. Each third party operates under its own agreement. Where we direct you to a third-party service, that service's own terms apply from that point forward.
You have several practical routes available to you within this agreement. Your signed-in account area is the first place to check: transaction records, session activity and account details are all visible there. If you need to correct your registered name, contact email or linked payment details — such as your bKash number or bank account reference — you can submit a change request directly through the account settings page. We will process corrections in line with the verification steps shown at the time of your request. For questions about how your data is held or how a specific policy clause applies to your situation, our support channel is the right route. Raising a query in writing gives you a record of the exchange and helps our team respond accurately. If you believe a transaction has been recorded incorrectly, flag it through support and reference the transaction ID shown in your wallet history. Do not delay a dispute — raise it promptly so we can check the records before they cycle out of the active view.
Open the account wallet page to see your full transaction history. Each entry shows the payment method used — bKash or Bank Transfer — the amount, date and status. Download or screenshot records you want to keep for your own reference.
Go to account settings to update your contact information or linked payment details. Changes to payment routes like bKash require a verification step before they take effect. Follow the fields and instructions shown on that screen.
Contact our support team with the specific clause or account action you need clarified. Written queries get a written response, giving you a clear record. Reference your account ID in the message so we can locate your records without delay.
If you decide to close your account, submit the request through support. We will confirm receipt, process any outstanding balance and send a closure notice to your registered contact once the account is deactivated.
All policy queries, dispute notices and account-closure requests go through the support routes published on this site. We do not accept policy correspondence through unofficial channels. Use the routes below to make sure your message reaches the right team.
Open the chat window from any page on the site while signed in. State that your query is policy-related and include your account ID. A team member will confirm receipt and route your message to the correct handler.
Send a written query to the support email address published in your account settings. Written correspondence gives you and us a clear reference trail. Include the policy clause or transaction ID you are asking about.
The Help Centre, accessible from your signed-in account, covers the most common policy questions with step-by-step guidance. If your question is not answered there, use live chat or email to escalate it directly.
We handle account data and policy commitments carefully, and the routes for reviewing or challenging any aspect of this agreement are kept visible and accessible throughout your account.
Information you provide — including payment details like your bKash number or bank account reference — is held only for the purposes described in this policy and our privacy notice. We do not share personal data with third parties outside what is required to process a transaction or comply with applicable law.
Account controls — including session review, activity history and account status — are visible in your signed-in account area before and after any transaction. You do not need to contact support to view your own records; the account page surfaces them directly.
We retain account and transaction records for as long as required under applicable law and our internal data retention schedule. When these terms are updated, the revised version replaces the previous one on this page. The date of the last revision is noted at the bottom of this policy.
To request a correction to your personal data or to ask how a policy clause applies to your account, use the support routes listed on this page. We aim to acknowledge written requests and respond with the relevant policy information or the next step required from you.
These are the questions we hear most often about the 55cm terms and conditions. If your question is not covered here, contact support with your account ID and the clause or transaction you are asking about.
Yes. Any transaction made through a supported payment route — including bKash and Bank Transfer — is covered by these terms. The specific limits and verification steps shown in your account at the time of the transaction also apply and form part of the agreement.
We publish the updated terms on this page and notify you through your registered contact where practical. Continuing to use your account after an update is published means you accept the revised terms. If you do not agree, close your account through support before the change takes effect.
Access depends on your local law and the eligible regions defined in our policy. We do not guarantee access in every area. Review local regulations before using the platform. If you are unsure whether access is permitted where you are, check with a local legal resource before proceeding.
Open your account wallet, locate the transaction ID in question, and contact support with that reference. Raise the dispute as promptly as possible. Our team will check the records against the payment route used — bKash or Bank Transfer — and respond with findings in writing.
Your full transaction history is visible in the wallet section of your signed-in account. Each entry shows the date, payment method, amount and status. You can screenshot or note down any records you want to keep for your own reference outside the platform.
Go to account settings first — some details like your contact email can be updated directly from there, following the verification steps shown. For corrections that require identity confirmation, contact support in writing with your account ID and the specific detail you need changed.